Part of Atos Medical

Our support and services

We know that having a laryngectomy or tracheostomy can be life changing and together with those close to you, we will go through exactly what you want to achieve and help you reach those goals. We hope to empower and enable you to improve your quality of life and independence by providing you with the best possible support.

We are committed to supporting and providing a service to people who breathe through a stoma. We're experts in delivering a service to support your laryngectomy, tracheostomy and jaw rehabilitation needs. At Countrywide Supplies we care about you and want to ensure that we do a great job at providing you with the products and support you need.

We strive to surpass your expectations and be the name you can trust for your laryngectomy , tracheostomy or jaw rehabilitation needs. 

We offer a range of services to help you navigate your way through your laryngectomy and tracheostomy journey:

  • Trained and dedicated customer care team
  • Order via text, email or freephone
  • Electronic prescription service
  • Community laryngectomy and tracheostomy nurse service
  • Free and discreet delivery
  • Regular repeat convenience orders
  • Text or email delivery alerts
  • Complimentary products
  • Emergency supplies delivery to UK addresses
  • Community events

Register with Countrywide Supplies

Three easy ways to register:

Please have the following information at hand:

  • Patient contact details
  • Date of surgery
  • NHS number
  • GP surgery details

Home delivery

We understand how essential your supplies are to maintaining a good quality of life, we can dispatch your goods as soon as we receive your prescription. 

All of the items we supply are available on prescription. We are passionate about helping patients on their journey and we put them at the centre of what we do. We deliver your supplies direct to your door and can collect your prescription from your GP. We also deliver to UK based holiday addresses in emergencies. So why not take advantage of our fast, reliable, delivery service.

If you do not find what you are looking for, rest assured that you can contact one of our Customer Care Representatives who will be happy to help source your product.

We help make it easy for you to get a regular prescription for your appliances. As we are specialist in neck stoma care we hold a large inventory of laryngectomy and tracheostomy devices and, therefore, it is more likely for us to have stock of the items needed than a local pharmacy. This means that we can deliver appliances quicker to you.

We also offer a text service to let you know when to expect your delivery.

Customer care team

Our dedicated customer care team are there to give you support and guidance whether that is placing an order or making an enquiry. We are understanding of your situation and challenges and provide you with the products and services that suit your needs.

Our customer care team have all received training on laryngectomy and tracheostomy including a clinical understanding of the conditions, related products and the wider impact this has on the individual and their family. They receive continuous training by Specialist Head and Neck Nurses and Specialist Speech and Language Therapists and spend time face to face with our customers either at a MyVoice event, on a nurse visit or in a clinical setting to deepen their understanding.

What patients say about us

“I have every praise for Countrywide Supplies. They have been lovely and are always polite- nothings too much trouble. Our nurse Rachel is lovely. She has a laugh and listens and always has time for me."

Rod, Wainfleet St Mary

“Rachel has been instrumental in helping with my state of mind. I'm always pleased to see Rachel - she puts my mind at rest and I am more than satisfied with the service I get from Countrywide Supplies"

Mick, Skegness

“We moved to Lincolnshire and hadn't been seen by the hospital for 8 years. The nurse contacted us for a home visit and she has relieved the pressure and worry from us over the year. She explained HMEs and now I don't need to use my nebuliser which has made life a lot easier.”

Barry, Lincolnshire

Community Events

Every month we hosts local community group.

They are called ‘MyVoice’ events because it’s all about you and your needs. These groups are also a great opportunity to get to know other people living with a total laryngectomy in your area.

It can be nice to know that other people share the same concerns and aspirations as you or are going through similar challenges. Throughout the year our groups help bring the laryngectomy community together.

These events are for small groups, so you can meet with your local product specialist and get to know others in a more relaxed setting.

97% of people who gave feedback reported they received personal help and information when they attended a MyVoice event.

Nursing service

Our nurses are there to help you adjust to life after surgery and take care of your stoma, by providing advice and support on appropriate product use.

Our nurses are highly skilled and qualified professionals who care for people living with a laryngectomy or tracheostomy. Each nurse has an extensive knowledge of neck stoma care and is able to provide guidance around the devices you are currently using via an Appliance Use Review (AUR).

You are visited in the comfort of your own home. This service is free for our customers. 

To receive a nurse visit, register with us today:

How to Order

All of the items we supply are available on prescription. We will deliver your supplies direct to your door and will collect your prescription from your GP.

Contact us (website, phone, text or email)

Place your order, giving product code and quantity

Send in your prescription or let us collect it from your GP

We aim to deliver your order the next working day, following receipt of prescription