Part of Atos Medical

Introducing our service

At Countrywide Supplies, we have a reliable and easy to use home delivery service which is designed to guarantee your patients are equipped with products they need and have that additional support when they come home from hospital after a laryngectomy or tracheostomy procedure.

Once you can easily register your patient with us and then place their first order.

Patients with an account will then them enable to:

  • Search our online products
  • Request an Appliance Use Review (AUR)
  • Order samples
  • Sign up to our free news service

We have a highly-trained team of dedicated representatives who engage with healthcare professionals to ensure that orders and any queries are dealt with properly and accurately.

We strive to provide a full and proper service for your patients.

Each patient will receive a welcome pack with their first order and then a personal call to ensure that:

  • their appliance have been received in a good condition
  • they understand the contents of their parcel
  • they are comfortable with the future order process for their appliances
  • they understand the work we can do on their behalf to obtain their prescription from the GP

Throughout this process their consent will be obtained to cover:

  • use of their personal information to process their prescriptions
  • agreement on the frequency of service calls
  • nomination of someone to talk on their behalf if necessary
  • a record of their preference with regards to marketing and services updates

Provox Coming Home Kit

The Coming Home Kit supports your patients during the important transition from hospital to home following a larygectomy; making it the ideal tool to support your discharge planning.

  • Contains their important Provox pulmonary rehabilitation devices and accessories for the first period at home
  •  Presented in a clear, step-by-step manner with indications on what to use, and when

Each patient is allocated a dedicated Customer Care Representative to ensure that:

  • we work with your patient so they only order
  • what is required consistent with their condition and prescription
  • emergency supplies can be approved by the GP to be dispatched before the prescription is received
  • your patient is ordering the right quantity of supplies for the month

We hold an extensive inventory of Laryngectomy, Tracheostomy and Jaw Rehabilitation supplies within our warehouse to make sure your patients will always receive what they need in good time.

We deliver to the whole of the UK, including a specified UK holiday address in an emergency.

We aim to deliver orders to a nominated address within two working days of receiving the prescription.

Our registration process ensures that all of your patients’ details are processed efficiently, securely and with the confidence that their first order will be delivered on arrival home from the hospital.

As part of our service we offer Appliance Usage Reviews (AURs) conducted by qualified nurses. This service is currently available in selected areas.

Register a patient with us

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What patients say about us

“I have every praise for Countrywide Supplies. They have been lovely and are always polite- nothings too much trouble. Our nurse Rachel is lovely. She has a laugh and listens and always has time for me."

Rod, Wainfleet St Mary

“Rachel has been instrumental in helping with my state of mind. I'm always pleased to see Rachel - she puts my mind at rest and I am more than satisfied with the service I get from Countrywide Supplies"

Mick, Skegness

“We moved to Lincolnshire and hadn't been seen by the hospital for 8 years. The nurse contacted us for a home visit and she has relieved the pressure and worry from us over the year. She explained HMEs and now I don't need to use my nebuliser which has made life a lot easier.”

Barry, Lincolnshire