At Countrywide Supplies, we have a reliable and easy to use home delivery service which is designed to guarantee your patients are equipped with products they need and have that additional support when they come home from hospital after a laryngectomy or tracheostomy procedure.
Once you can easily register your patient with us and then place their first order.
Patients with an account will then them enable to:
We have a highly-trained team of dedicated representatives who engage with healthcare professionals to ensure that orders and any queries are dealt with properly and accurately.
Each patient will receive a welcome pack with their first order and then a personal call to ensure that:
Throughout this process their consent will be obtained to cover:
The Coming Home Kit supports your patients during the important transition from hospital to home following a larygectomy; making it the ideal tool to support your discharge planning.
Each patient is allocated a dedicated Customer Care Representative to ensure that:
We hold an extensive inventory of Laryngectomy, Tracheostomy and Jaw Rehabilitation supplies within our warehouse to make sure your patients will always receive what they need in good time.
We deliver to the whole of the UK, including a specified UK holiday address in an emergency.
We aim to deliver orders to a nominated address within two working days of receiving the prescription.
Our registration process ensures that all of your patients’ details are processed efficiently, securely and with the confidence that their first order will be delivered on arrival home from the hospital.
As part of our service we offer Appliance Usage Reviews (AURs) conducted by qualified nurses. This service is currently available in selected areas.
“I have every praise for Countrywide Supplies. They have been lovely and are always polite- nothings too much trouble. Our nurse Rachel is lovely. She has a laugh and listens and always has time for me."
Rod, Wainfleet St Mary
“Rachel has been instrumental in helping with my state of mind. I'm always pleased to see Rachel - she puts my mind at rest and I am more than satisfied with the service I get from Countrywide Supplies"
“We moved to Lincolnshire and hadn't been seen by the hospital for 8 years. The nurse contacted us for a home visit and she has relieved the pressure and worry from us over the year. She explained HMEs and now I don't need to use my nebuliser which has made life a lot easier.”