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The name you can trust for all your prescription Laryngectomy, Tracheostomy and Ostomy supplies

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Free delivery

0800 783 1659

What if I need an item that isn’t on prescription?

Please enquire as it may have just come onto prescription, however, if your item isn’t on prescription we advise you to speak to your Nurse who will be able to tell you about an alternative. Alternatively we can give the manufacturer’s phone number to you and you can order direct from them and pay for your item.

 

Do you deliver at the weekends?

We do not deliver at the weekends.  We deliver Monday to Friday 9.00am till 5.30pm.

 

What time will my parcel be delivered?

We can not specify a time but it will be between 9.00am and 5.30pm.

 

If I email my order how do I know you have received it?

We will email you back as soon as we receive your order to let you know we are processing it. If you don’t receive this email then please send your order again or ring our free phone number 0800 783 1659 and one of our staff will be able to help you.

 

What do I do if my parcel doesn’t have all my goods in it?

Please check that there isn’t a note inside which tells you we may be out of stock of the missing item and it will be forwarded on to you as soon as possible. If there is no note then give us a ring on our free phone number 0800 783 1659 and we will deliver the items that were missed off as soon as possible.

 

What happens if I am not there to collect my parcel?

We can leave your parcel in a safe place as our parcels can be left without a signature. Let us know where you would like your parcel to be left and if you are ever unavailable we will leave it in the place you specified. This could be with a neighbour or in a porch for example.

 

I have a care of address how will I get my parcel?

Let us know you have a care of address and we can deliver there instead of your home address.

 

I am going on holiday what if I run out of supplies when I am there?

We always advise you to order extra supplies before you go away, but if you do run out of anything while away then ring us and we will dispatch your goods out to you as soon as possible no matter where in the world you are. If you are in the UK just ring our free phone number as normal.  If you are abroad then ring 00 +44 115 987 0140.

Useful information including FAQs, travel guides, advice and care tips, patient support groups and links to manufacturers.

Help and FAQs

FAQs Head and Neck Resources Stoma Resources